Shipping policy

【 Hong Kong / Macau / Taiwan Region】

Order dispatch

Under normal circumstances, orders are dispatched the next day after placing an order. If the next day falls on a Saturday, Sunday, or public holiday, it will be shipped on the next working day.

Consumers in Taiwan should note that all personal parcels imported to Taiwan require real Chinese names for ordering. Users must provide correct Taiwanese phone numbers and ID numbers. After the parcel is shipped, users must download the "EZ WAY" real-name authentication app on their mobile phones to receive the parcel. more details

Shipping Method

After the orders are dispatched, customers will receive a shipment notification email. The goods will be delivered by SF Express, and delivery time slots cannot be selected. Generally, delivery is made on the same day or the next day after shipment. Please note that additional time may be required for delivery to the following areas or dates:

  • Remote areas of Hong Kong, outlying islands (such as Cheung Chau, Lamma Island, Peng Chau), Ma Wan, Lantau Island, and airport restricted areas.
  • Macau, Taiwan Region
  • Public holidays and eves (such as Lunar New Year, Mid-Autumn Festival, Winter Solstice, and Christmas) will have limited delivery services, and delivery times may be delayed.

Shipping Fee Calculation

For Hong Kong and Macau regions, free shipping is available for purchases over HKD500 or equivalent. Orders under HKD500 will incur a shipping fee of HKD30, or customers can choose "Pay on delivery" to pay the shipping fee to SF Express staff upon receipt. Shipping fees for Taiwan region are based on the weight of the goods, and details can be found on the checkout page.

 

【 United Kingdom / Europe / Americas / Australia / New Zealand / Southeast Asia 】

Order dispatch

After order is placed, it takes us approximately 1-3 business days to prepare the goods, customs documents, and arrange shipping. Once the goods are handed over to the courier company, we will promptly notify you of the tracking number of the package via email, ensuring that you can keep track of the shipping process at any time.

Shipping Method

All items are shipped by air freight to ensure that you can receive your desired items as quickly as possible. Delivery times vary depending on the country:

Southeast Asia: 4-9 business days
Australia / New Zealand: 7-14 business days
United Kingdom / Europe: 7-14 business days
USA / Canada: 7-14 business days

About Free Shipping

At present, all items in the Australia, United Kingdom, and several European countries already include air freight, customs clearance fees, and tariffs, with no hidden charges. However, please note that users need to select the correct country and currency to display the corresponding item prices. For other regions, shipping costs are still calculated based on the weight of the items for the time being.